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Terms of Service


When shipping, it is important you follow these steps for the best chance to minimize risk of damage or loss. It is also vital for the best chance of insurance coverage on your order.

Failure to follow these steps can reduce or eliminate your insurance coverage.

These are leading, best practices when shipping a guitar.

If your guitar or instrument is worth more than $5,000, please contact us directly for quote and insurance coverage terms.

See list of coverage limits below.

Shipping steps before giving guitar to UPS driver or employee:

  • You will be responsible to sourcing your own shipping supplies and pack your guitar or instrument with proper materials. Ship Guitars does not pack guitars or instruments unless specifically provided to you in an invoice or proposal.
  • You will need to contact UPS or other box retailers to source and pack your shipment.
  • Guitar or stringed instrument must be placed in a quality HARD-SHELL CASE. Vintage cases are not allowed. The case is designed to protect the guitar or instrument is not a collector’s item. Soft shell cases are not allowed if you are insuring the instrument.
  • Take pictures before packing of guitar, from all angles.
  • Take pictures of guitar case and box. Inside Hard-Shell Case before placing guitar in it.
  • HARD SHELL CASE must go in a #200-#250 box with a SEAL.
  • Take a photo of the SEAL.
  • Use only quality packing materials. Take a picture of the guitar after packed in hardcase  See our video for guidance on packing a guitar properly.
  • Take pictures of guitar in box taped up and ready to ship.
  • We recommend putting valuable guitars in the air over ground service. Ground shipments are handled differently than air service shipments.
  • Always select signature required.
  • If your guitar is worth more than $999 have the UPS driver or customer care employee sign a copy of the UPS receipt or at a minimum get a drop slip from UPS. Keep for your records.
  • Guitars worth more than $999 should not be taken to a UPS retail store/location but should have a UPS pickup scheduled or taken to a designated UPS Customer Care Center found on
  • When taking your guitar to UPS Customer Care Center or having it picked up, please get a copy of a signed UPS receipt, or drop slip from UPS employee. Never leave a guitar without getting confirmation in writing UPS has taken possession of the guitar.
  • The measurements for shipping a guitar are of the guitar in a hard-shell case packed in a 200-250# box. Not of the measurements of the instrument itself. Under reporting your measurements will cause UPS to send additional charges and correction fees.
  • Under reporting your dimensions can forfeit your insurance coverage. Please ask for help if you are not sure how to measure your shipment.

Once guitar is received:

  • Save all packing materials when you receive your guitar.
  • Take pictures of guitar box with guitar in it on arrival.
  • Take pictures guitar case with guitar in it
  • Take pictures of the inside of the case without the guitar in it.
  • Take pictures of guitar from all angles.

In the rare instance that there is any damage that needs to be claimed, please contact  [email protected] within 30 days of shipping no later. UPS will not have account specific information on your insurance. Ship Guitars will help you navigate a claim with UPS Capital. UPS Capital may reimburse sender for the full value of the guitar if it cannot be repaired. If it can be repaired, they may reimburse for the work to repair the guitar. UPS Capital reserves the right to deny a claim if sufficient information supporting the claim can’t be furnished.

UPS Capital Insurance Policy Coverage Limits:

Limits of Liability:

  • Domestic ground and two-day service $50,000
  • International $50,000
  • Per Conveyance $1,000,000
  • Packages shipped via UPS Next Day Service levels $70,000.

Ship Guitars is owned and operated by Ship Guitars, LLC (collectively, “Ship Guitars”). Your use of (the “Site”) or any of the services offered on or through the Site,  including, without limitation, our shipping services (the “Services”) is subject to these Terms and Conditions (the “Terms”). You acknowledge that Ship Guitars is providing an intermediary service and does not do the actual shipping of any item. Such shipping services shall be performed by third parties. Your use of the Site and/or your ordering of any Services constitutes your binding acceptance of these Terms, including any modifications made to the Terms. If you do not wish to be bound by the Terms, you may not access or use the Site or use the Services.

Acceptance of terms: Your use of the Site shall serve as your acceptance, without modification, of the terms, conditions and notices comprising the Terms. The Terms may be updated and modified by us from time to time without notice to you by posting revised Terms on the Site. You can review the most current version of the Terms at any time by clicking on the “Terms and Conditions” link from any page on the Site.

The Services: Although Ship Guitars provides a platform through the Site and the Services for arranging and facilitating the shipment of guitars and other musical instruments (“Instruments”), you acknowledge that Ship Guitars utilizes one or more third-party companies to transport those Instruments and that other third parties may be involved in or responsible for submitting your Instruments to Ship Guitars or its shipping provider and/or receiving your Instruments at the shipping destination. You acknowledge that you ship your Instruments using the Services at your sole risk. In the event that your Instruments are damaged or lost during shipment, or do not arrive at the shipping destination within a timely manner due to a failure of Ship Guitars or its third-party shipping company, you may request Ship Guitars’ assistance with submitting any claims or complaints to the shipping company. Upon receiving timely and properly submitted information from you for such a claim or complaint, Ship Guitars may share that information with its third-party business partners that were involved in handling that shipment (such as the shipping company to or from which your Instruments were shipped). Ship Guitars and/or its third-party business partners may contact you regarding these issues. Ship Guitars and/or its third-party business partners may conduct a reasonable investigation into your claim, but in no event is Ship Guitars required or obligated to investigate any claims pertaining to lost, damaged or delayed Instruments. You acknowledge and agree that your request for assistance from Ship Guitars, and/or any reasonable investigation into your claim, does not entitle you to compensation or damages from Ship Guitars, or any action or recourse by Ship Guitars, and that a commercially reasonable investigation is your sole and exclusive remedy. You acknowledge that the Services are also subject to any terms imposed by subcontractors of Ship Guitars and all third-party shipping companies.

Rates and Rate Adjustments: Rates generated on the Ship Guitars website or by a Ship Guitars customer service representative are based upon the information provided to you at the time of inquiry. Final rates will be based upon actual weights and dimensions of each shipment that is shipped and verified by a third-party carrier. A shipments dimensions are calculated by the widest point of each side. If the actual weight or dimensions of the shipment exceeds the maximum allowed for the selected item, rates will be adjusted to reflect the next largest category and a $50.00 adjustment fee will be incurred. If a larger category does not exist, additional charges will be incurred for the weight or dimension exceeding maximum allowed in the largest category. You are responsible for all handling fees charged by a pickup or delivery location, as well as all taxes, tariffs and brokerage fees. All charges and fees will be charged to the credit card that was used to process the original shipment. If you are importing your instrument from outside the United States into the United States, Ship Guitars may offer a duty and tariff deposit service to select customers. The deposit is an estimate based on the information provided by the client. If the duties and taxes assessed are more than what was estimated, it is the client’s sole responsibility to pay any additional duties and taxes assessed. If the duties and taxes are less than the estimate and deposit, Ship Guitars will refund the difference of the actual amount versus what was initially paid as a deposit. You acknowledge and agree that the final charges applicable to your shipment may not be known by Ship Guitars (or charged to you) until Ship Guitars receives a final invoice from the third-party shipping company (which in some cases may be several weeks following the date of your shipment). We reserve the right to charge your credit card (or other form of payment we have on file) upon our receipt of the final invoice from the third-party shipping company, without obtaining additional authorization from you. On International orders the receiver will be responsible for duties and taxes if they are assessed by the local country customs officials. UPS or Ship Guitars does not estimate or quote potential taxes being charged to receiver. Duties and Taxes are the sole responsibility of the receiver.  If the receiver fails to pay duties and taxes the shipment may be returned to the sender at additional cost to sender. By using Ship Guitars’ UPS shipping account, you as the client understand the Ship Guitars UPS customer support team is a dedicated support team that is separate from the standard UPS support team. The UPS support team for standard shipments does not have access to the Ship Guitars account or insurance information. All inquiries and questions on shipments should be routed through the support team at Ship Guitars which has access to the UPS Premiere customer support service and UPS Capital support for high volume shipping account holders.

Cancellations and Changes: You may obtain a full refund if you cancel a shipment at least 24 hours prior to the scheduled pick-up date or if a drop off 9:00 AM EDT of intended day of drop off at UPS. If you cancel a shipment within 24 hours prior to the scheduled pick-up date, you may receive an account credit in the amount of your cancelled shipment, less a cancellation fee of $40.00 per package (or, in the case of a partial cancellation (i.e. only canceling one leg of a round-trip shipment or removing one or more items being shipped), $20.00 per package), for use on the Site. The account credit will not expire and is fully transferable.

It may take up to 30 days for the refund to appear on your credit card statement. In most cases, Ship Guitars will process the refund within 5 business days. You may make changes to your pickup date and time 2 times, without incurring any change fees, if you notify Ship Guitars at least three (3) business days prior to the original scheduled pickup time. Changes requested between three (3) business days and 24 hours prior to the original scheduled pickup time may be assessed a $50 administrative fee in addition to any difference in the shipping rate. Changes made within 24 hours of the original scheduled pickup or drop off time may be assessed an administrative fee of greater than $50 in addition to any difference in the shipping rate. On international orders (into or out of the United States), if any information changes on the shipping forms (name, address, contact information etc.) due to customer edits, Ship Guitars reserves the right to bill additional fees to redo the international forms. Not to exceed $100.00 per occurrence.

You are solely responsible for the packaging, locking, insuring and secure delivery of any Instruments you deposit with Ship Guitars, or ship using the Services. If you desire to have your package locked, you must package it accordingly prior to pick-up. Finally, if you wish to insure your package, you must so indicate at the time of your order. Ship Guitars shall have no liability for damage to, or loss of, packages or Instruments resulting from poor packaging, failure to lock, failure to acquire insurance, or failure to require signature upon delivery. Prohibited Items: You acknowledge and agree that the Services are intended to be used for the shipment of Instruments and not for other items. You further acknowledge that Ship Guitars, and its third-party shipping companies, as well as applicable laws prohibit the shipment of certain goods, as follows (collectively, the “Prohibited Items”): firearms and ammunition; drugs, including all illegal narcotics, all drugs prohibited by any jurisdiction through which your package will or may travel, as well as prescription medications; lottery tickets or gambling devices in violation of the laws of any jurisdiction through which your package will or may travel; hazardous materials, including, without limitation, hazardous or corrosive materials, explosives, flammable or combustible materials, infectious substances, poisons, dry ice, fireworks, or radioactive materials; pressurized containers, including, without limitation, aerosol cans and CO2 cartridges; live animals; animal or human remains; hazardous waste; cash, currency, or other negotiable items; electronics; batteries; alcohol, or any goods containing alcohol, such as perfume or cologne; tobacco products; perishable goods; any items that are likely to soil, impair or damage persons, other packages or equipment; or any item that may, in Ship Guitars’ sole and absolute discretion, violate the terms of any third-party shipping company, or any international, federal, state or local law, treaty, regulation, ordinance, or rule.

Ship Guitars reserves the right to refuse, cancel, or hold any shipment that Ship Guitars determines, in its sole or absolute discretion, violates, or may violate, these restrictions. Furthermore, Ship Guitars reserves the right (on its behalf and its third-party shipping company’s behalf) to inspect any package to confirm compliance with these Terms. The Site and the Services are available only to individuals and entities who can form legally binding contracts under applicable law. Without limiting the foregoing, you must be 13 years of age or older to register for and/or use the Site. If you do not qualify, please do not use the Site. Ship Guitars reserves the right to deny access and/or registration to the Site, or to refuse to provide the Services, to anyone at any time in its sole and absolute discretion. In consideration of your use of the Site and/or the Services, you agree to be subject to certain obligations. For any personal information (relating to you or your customers) that you provide to us through the Site, you agree to provide true, accurate, current and complete information as prompted and you further agree that you will not use the Site for any purpose that is unlawful or prohibited by the Terms. If you provide any information that is untrue, inaccurate, incomplete or not current, or if Ship Guitars has reasonable grounds to suspect that such information is untrue, inaccurate, incomplete or not current, Ship Guitars has the right to refuse any and all current or future use of the Site (or any portion thereof) or the Services. Ship Guitars shall have no liability for any packages or Instruments that are lost or stolen as a result of your failure to provide accurate and complete information.

In order to use certain features of the Site or applicable Services, you may have to register and create a password-protected account (your “Account”). You agree and acknowledge that you will not allow others to utilize your Account. You are responsible for maintaining the confidentiality of your password and account and are fully responsible for all activities that occur under your password and Account. You agree to: (i) immediately notify Ship Guitars of any unauthorized use of your password or Account or any breach of security, and (ii) ensure that you fully exit from your Account at the end of each session (unless you wish to keep your session open, in which case you will remain logged into your Account for a time period determined by Ship Guitars; however, please note that leaving your session open may increase the chance of unauthorized use of your Account). You further agree not to use anyone else’s password on the Site or attempt to gain access to the accounts of other members. Ship Guitars cannot and will not be liable for any loss or damage arising from your failure to comply with this provision. Ship Guitars reserves the right (but not the obligation) to terminate your access to your Account at any time without notice for any reason whatsoever. In addition to all of the other restrictions contained in these Terms, but without limitation, you will not use the Site to:,copy, display, store, perform, re-post, publish, transmit, distribute, sell, offer for sale, license, modify, create derivative works, or otherwise use any portion of the content offered on the Site for other than your own use; reformat or frame any portion of the web pages that are part of the Site or Services; create user accounts by automated means or under false, misleading or fraudulent pretenses; copy or modify the HTML code used to generate web pages on the Site; use any device, software, or procedure that interferes with the proper working of the Site or Services, or otherwise attempt to interfere with the proper working of the Site or the Services; take any action that imposes, or may impose in Ship Guitars’ sole discretion, an unreasonable or disproportionately large load on our IT infrastructure; modify, adapt, translate or reverse engineer any portion of the Site or Services; transmit or disseminate viruses, corrupted files, or any other similar software or programs that may damage or adversely affect the operation of another’s computer, the Site, or any software, hardware or other related equipment; disrupt or otherwise interfere with the Site or the networks or servers used by Ship Guitars; impersonate any person or entity or misrepresent your connection or affiliation with a person or entity; collect or store, or attempt to collect or store, personal information about other Site users; or  engage in illegal activity.

Ship Guitars reserves the right (but not the obligation) to terminate your access to the site at any time without notice for any reason whatsoever. Ship Guitars, LLC its respective affiliates and subsidiaries and all of their respective officers, directors, employees, shareholders, members, managers, successors, agents (the “Ship Guitars Parties”), and relevant third parties, including, without limitation, advertisers, distribution partners, referral partners, service providers, licensors, licensees, consultants and contractors will not be liable for: any loss of or damage to any Instruments and any damages caused by a delay in the shipping of Instruments, to the extent such loss, damage or delay is attributable to a third party that (a) provides shipping and/or transport services for Instruments; (b) receives shipment of the Instruments from Ship Guitars or its shipping provider; and/or (c) provides, or is responsible for providing, the Instruments to Ship Guitars or its shipping provider for shipment; any loss of, or damage to, any personal items left in your travel case, or box prior to shipping, including, without limitation, jewelry, radar detectors, glasses, mobile phones, or portable media players; your shipment, or attempted shipment, of any Prohibited Items; loss or damage to Instruments prior to pick-up by Ship Guitars or its shipping provider or after delivery by Ship Guitars or its shipping provider; the content of any website not controlled, owned, or operated by Ship Guitars that is accessed from or linked to this Site; the content, services or information provided by any website purporting to be operated by Ship Guitars, but not actually affiliated with, controlled, owned, or operated by Ship Guitars; any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure; the contents of any communication, message, or information posted by you or other third parties; and any direct, indirect, incidental, special, exemplary, punitive or consequential damages (including loss of use, data or profits, cost of procuring substitute products or business interruption) whether based on contract, warranty, tort (including negligence), strict liability or any other legal theory, arising out of or in connection with these Terms, your access and use of or inability to access or use the Site or the Services, even if Ship Guitars has been advised of the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the Site, or with any of these Terms of Use, your sole and exclusive remedy is to discontinue using the Site and the Services. Without limiting the foregoing, in no event shall Ship Guitars Parties’ total aggregate liability to any user of the Services, including any liability for any damage or loss of any package or Instruments, exceed the lesser of the actual value of any items lost or damaged or $500. In the event that any monies are paid by the Ship Guitars to any user, such payment shall be such user’s sole and exclusive remedy.

The information on the Site may contain inaccuracies and typographical errors, including, but not limited to, inaccuracies relating to pricing or availability that are applicable to your transaction. Ship Guitars shall not assume any responsibility or liability for any such inaccuracies, errors or omissions, and shall have no obligation to honor transactions or information affected by such inaccuracies. Ship Guitars reserves the right to make changes, corrections, cancellations and/or improvements to the information on the Site, and to the products and Services described on the Site, at any time without notice, including after confirmation of a transaction.

It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, statements, representations, services, and other information provided through the Site. You acknowledge that you may not rely on any content on the Site. Ship Guitars does not endorse or represent the reliability, accuracy or quality of any information, or non-Ship Guitars goods, services or products displayed or advertised on the Site. We make no representations or warranties, express or implied, with respect to the information provided on this Site.

You agree to indemnify, defend and hold Ship guitars its respective affiliates and subsidiaries and all of their respective directors, officers, members, managers, employees, agents, successors and relevant third parties including advertisers, distribution partners, referral partners, service providers, licensors, licensees, consultants and contractors (collectively the “Ship Guitars Indemnified Parties”) harmless from and against any claims, demands, liabilities, losses, costs, damages or expenses including reasonable attorneys’ fees and costs, directly or indirectly, arising out of or in any way relating to: (i) your negligence or misconduct; (ii) your information or any other materials contributed to or submitted through the Site or the Services, including without limitation information associated with your account; (iii) your conduct, including your use of the Site and Services; (iv) your connection to the Site; (v) any violation or breach of these Terms; (vi) your violation or infringement of any intellectual property, privacy, publicity, confidentiality, proprietary or other rights of any person or entity; or (vii) your shipment, or attempted shipment, of Prohibited Items (collectively, the “Claims”). You are solely responsible for defending any such Claims, and for payment of losses, costs, damages or expenses resulting from the foregoing to both a third party and to the Ship Guitars Indemnified Parties. Ship Guitars shall have the right, in its sole discretion, to select its own legal counsel to defend the Ship Guitars Indemnified Parties from any Claims (but by doing so shall not excuse your indemnity obligations) and you shall be solely responsible for the payment of all of Ship Guitars’ reasonable attorneys’ fees incurred in connection therewith. You shall notify Ship Guitars immediately if you become aware of any actual or potential claims, suits, actions, allegations or charges that could affect your or Ship Guitars’ ability to fully perform their respective duties or to exercise its rights under these Terms. You shall not, without the prior written approval of Ship Guitars, settle, dispose or enter into any proposed settlement or resolution of any Claim (whether having been finally adjudicated or otherwise) brought against you, if such settlement or resolution results in any obligation or liability for any of the Ship Guitars Indemnified Parties.

You agree that Ship Guitars, in our sole discretion and with or without notice, may terminate your use of the Site (or any part thereof), or the Services, for any reason, including, without limitation, for lack of use or if Ship Guitars believes that you have violated or acted inconsistently with the letter or spirit of the Terms. Ship Guitars may also in its sole discretion and at any time discontinue providing the Site, or any part thereof, or the Services, with or without notice. You agree that any termination of your access to the Site or the Services under any provision of the Terms may be affected without prior notice and acknowledge and agree that Ship Guitars may immediately bar any further access to the Site or the Services. Further, you agree that Ship Guitars shall not be liable to you or any third party for any termination of your access to the Site or the Services.

You acknowledge that Ship Guitars may establish general practices and limits concerning your use of the Site. You agree that Ship Guitars has no responsibility or liability for the failure of the Site and the deletion of other content maintained or transmitted by the Site. Ship Guitars reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Site (or any part thereof) or the Services with or without notice. You agree that Ship Guitars shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site or the Services. You further acknowledge that Ship Guitars reserves the right to change these general practices and limits at any time, in our sole discretion, with or without notice.

You expressly understand and agree that: Your use of the site and the services is at your sole risk. the site and information and material in the site is provided on an “as is” and “as available” basis. with respect to the site, the information and materials on the site, and the services Ship Guitars expressly disclaims all warranties of any kind, whether express or implied, including but not limited to, the implied warranties of merchantability, title, fitness for a particular purpose, non-infringement or that the site will be without error or invulnerable to viruses, worms, or other harmful software or hardware. you hereby acknowledge that the site or the services may not be available due to any number of factors including, without limitation, periodic system maintenance, scheduled or unscheduled, acts of god, unauthorized access, viruses, denial of service or other attacks, technical failure of the site, telecommunications infrastructure, or disruption, and therefore Ship Guitars expressly disclaims any express or implied warranty regarding site use and/or availability, accessibility, security or performance caused by such factors.

Ship Guitars makes no warranty that (i) the site and information and material therein will meet your requirements, (ii) the functions contained in the site will be uninterrupted, timely, secure or error-free, (iii) the results that may be obtained from the use of the site or information and materials therein will be accurate, reliable, or available, (iv) any errors in the site or information or materials therein will be corrected, and (v) the site and its contents and server that makes the site available are free of any viruses or other harmful components. Any material, information, products, or services downloaded or otherwise obtained through the use of the site is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

No advice or information, whether oral or written, obtained by you from Ship Guitars or through or from the site shall create any warranty not expressly stated in the agreement. Ship Guitars expressly disclaims, and makes no warranty regarding, the services provided by its third-party shipping companies.

Ship Guitars shall not be liable for any delay in performing, or failure to perform its obligations under this Agreement, resulting from any cause beyond its reasonable control, including, without limitation, acts of God, fire, extreme temperatures, high winds, lightning, strikes, energy interruptions, labor disputes, natural disaster, fire, flood, storm, slide, earthquake, epidemics, power failure, inability to obtain equipment, supplies or other facilities, labor disputes, terrorism, criminal activity, governmental demands or requirements, inclement weather, war, declared or undeclared, or the acts of government (each, a “Force Majeure Event”). If affected by a Force Majeure Event, Ship Guitars shall be excused from performance to the extent made necessary by such event.

You and Ship Guitars agree that the Terms and the relationship between you and Ship Guitars shall be governed by and construed in accordance with the laws of the State of Maryland without regard to its conflict of laws analysis. You and Ship Guitars hereby irrevocably and unconditionally submit to the jurisdiction of courts located within the county of Baltimore County Maryland for purposes of all legal proceedings arising out of or relating to the Terms and agree not to commence any legal proceedings related thereto except in such court. You and Ship Guitars irrevocably waive, to the fullest extent permitted by law, any objection that you/it may now or hereafter have to the laying of the venue of any proceeding brought in any such court or any claim that a legal proceeding commenced in such court has been brought in an inconvenient forum.

Ship Guitars’ failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Ship Guitars in writing.

If any provision of these Terms is held to be illegal, invalid, or unenforceable under any present or future laws, such provision shall be fully severable, and the remaining provisions shall constitute the parties’ agreement.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the Terms or use of the Site must be filed within two (2) years after such claim or cause of action arose or be forever barred.