Filing a shipping claim is a necessary process when your shipped items are lost, damaged, or otherwise compromised during transit. Here’s a step-by-step guide on how to file a shipping claim. It is very important you document your shipment before you pack it, while you pack it and after it arrives. Keep all materials if you have a damaged shipment. Contact www.shipguitars.com and we will help you ensure you have a great chance a successful claim.

We recommend every client review our terms of service. https://shipguitars.com/terms-of-service before shipping. It saves a lot of hassell if you need to file a claim.

1. Review the Shipping Carrier’s Policies:
   • Start by reviewing the shipping carrier’s terms and conditions, including their policies on filing claims. Each carrier has specific rules and deadlines for filing claims. We are happy to send you our policy details. But you can find coverage limits on our terms of service https://shipguitars.com/terms-of-service.
2. Document the Damage or Loss:
   • Take clear and detailed photos of the damaged items or the packaging, if applicable. Ensure the damage is well-documented, as this will be essential when filing a claim. Photos before and after shipping. Take photos of all packing materials. Make sure you have proper supplies. #250 box or better.
3. Retain All Packaging:
   • Keep all packaging materials, including the box, bubble wrap, and any other packing materials. Carriers may require these items for inspection.
4. Collect Shipment Information:
   • Gather important shipment information, including:
     • The tracking number or reference number for the shipment.
     • The date of shipment.
     • The sender’s and recipient’s contact information.
     • The description of the items, including their value.
5. Contact the Shipping Carrier:
   • Reach out to the shipping carrier’s customer service or claims department. Most carriers have dedicated phone lines or online claim submission portals.
   • Explain the situation and provide all the relevant information you’ve collected. If you use Ship Guitars, you can call us or email us 7 days a week. 410.261.4558 or [email protected]. You do not need to contact UPS as if you chose our service the shipment is on our Policy.
6. Submit the Claim:
   • Follow the carrier’s specific instructions for submitting a claim. This might involve filling out an online form or providing information over the phone.
   • Include all the required documentation, such as photos of the damage, the tracking number, and the shipment details.
   • Ship Guitars will file all claims for you. Super-fast and easy.
7. Wait for Assessment:
   • The carrier will assess the claim and investigate the circumstances surrounding the loss or damage. This process may take some time, depending on the carrier’s workload and the complexity of the claim. Our team will work with UPS Capital and help make this process easy and as stress free as can be.
8. Receive a Resolution:
   • The shipping carrier will either approve or deny the claim. If approved, you will receive compensation for the loss or damage, typically in the form of a reimbursement or a replacement item. We can usually get claims completed in 30-45 days if you are able to provide proper photos and documentation.
9. Appeal (if necessary):
   • If your claim is denied, review the carrier’s reason for denial and, if you believe it’s unjust, you may have the option to appeal the decision. Follow the carrier’s appeal process.
10. Maintain Records:
    • Keep copies of all correspondence, claim documents, and any communication with the shipping carrier throughout the claims process. This documentation is valuable for reference and any potential appeals.
11. Review and Adjust Packaging:
    • To prevent future shipping issues, review the packaging of your items and make necessary adjustments to improve protection during transit. See our how to pack a guitar video and information on our website. https://shipguitars.com/how-to-pack-a-guitar

Remember that each shipping carrier has its own claim process, so it’s essential to follow their specific guidelines and meet any deadlines for claim submission. Timely and accurate submission of your claim, along with comprehensive documentation, can improve your chances of a successful resolution. By using www.shipguitars.com you are able to combine quality shipping with quality insurance on every shipment. We partner with UPS Capital. The policy is dedicated to shipping high value fragile items. The reality is using our service give you full support if in the rare instance you need to file a claim. We have very high payout ratios, and you only deal with the team at Ship Guitars to manage your claim. Easy and affordable shipping insurance.